Zip Business's complaints policy

We aim to give you the best possible service at all times. However, should you feel that you have reason to complain, please get in touch so we can put things right. Your complaint will be handled sensitively. Lodging a complaint will not affect any future credit applications you make to Zip Business.

How to make a complaint

To submit a formal complaint to us, please fill in the form below. We will make an initial response to your complaint by email or phone, within two working days.

If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.



Telephone: 1800 931 678 (free call)

In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001